Airtel Career - Jobs Near Me - Client Service Specialist Posts

About the Job

Airtel is seeking a highly motivated and customer-focused individual to fill the role of Client Service Specialist. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction. This is an excellent opportunity to join a leading telecommunications company and develop your skills in a fast-paced and dynamic environment.

Key Responsibilities

Provide timely and effective solutions to client queries and concerns via phone, email, or chat. Maintain accurate records of client interactions using our CRM system. Identify and escalate complex issues to senior team members or other departments as necessary. Meet and exceed client satisfaction and first-call resolution targets. Stay up-to-date with product knowledge and industry trends to provide informed support.

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Requirements

High school diploma or equivalent required; post-secondary education in a related field an asset. 1-2 years of experience in a customer service or call center environment. Excellent communication, problem-solving, and time management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Basic computer skills and familiarity with CRM systems.

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Benefits

Competitive salary and benefits package. Opportunities for career growth and professional development. Collaborative and dynamic work environment. Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application through our official website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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