Position title
Amazon Recruitment 2023 - All India Jobs - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD20,500 Per month
Qualifications

Graduation Degree

Employment Type
Full-time





Description

Amazon Recruitment 2023

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. We are seeking a dedicated and enthusiastic Customer Care Executive to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you!




Amazon Careers

Responsibilities:

  1. Customer Support:
    • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
    • Address and resolve customer issues, concerns, and complaints with empathy and efficiency.
    • Provide accurate and detailed information about products, services, and order status.
  2. Problem Resolution:
    • Proactively identify and troubleshoot customer challenges, working towards effective and lasting solutions.
    • Collaborate with cross-functional teams to escalate and resolve complex issues.
    • Utilize critical thinking and problem-solving skills to ensure a positive customer experience.
  3. Communication and Documentation:
    • Maintain clear and concise records of customer interactions and transactions.
    • Communicate effectively with customers and internal teams to ensure seamless information flow.




Amazon Jobs Near Me

Skills:

  1. Excellent Communication:
    • Strong verbal and written communication skills.
    • Ability to convey complex information in a clear and understandable manner.
    • Active listening skills with a focus on understanding customer needs.
  2. Empathy and Patience:
    • Demonstrated ability to empathize with customers and address concerns with a patient and positive attitude.
    • Stay calm under pressure and handle challenging situations with composure.
    • Ability to turn negative situations into positive customer experiences.
  3. Problem-Solving:
    • Analytical mindset with the ability to analyze information and make informed decisions.
    • Proven problem-solving skills with a focus on finding innovative solutions.
    • Adaptability to navigate through evolving challenges and changing priorities.
Important Links

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Date posted
December 29, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - All India Jobs - Customer Care Executive Post

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