Position title
Amazon Recruitment 2023 - All India Jobs - Customer Service Representative Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD20,500 Per month
Qualifications

Graduation Degree

Employment Type
Full-time





Description

Amazon Recruitment 2023

At Amazon, we are committed to being Earth's most customer-centric company, where people can find and discover anything they want to buy online. We are seeking passionate individuals to join our dynamic Customer Service team, dedicated to providing exceptional support to our valued customers.




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Responsibilities:

  1. Customer Assistance:
    • Engage with customers via phone, email, and chat to resolve inquiries, provide product information, and ensure a positive shopping experience.
    • Demonstrate a deep understanding of Amazon's products and services, guiding customers through various processes with clarity and efficiency.
    • Collaborate with cross-functional teams to address customer issues, escalating when necessary to ensure timely and effective resolutions.
  2. Problem Solving:
    • Identify and analyze customer needs, addressing concerns and solving problems creatively to exceed customer expectations.
    • Proactively anticipate potential challenges and work towards preventing customer issues through effective communication and problem-solving strategies.
    • Provide insightful feedback to internal teams, contributing to continuous improvement of our products and services based on customer interactions.




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Skills:

  1. Communication Skills:
    • Exceptional verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally.
    • Active listening skills to understand and address customer needs effectively.
  2. Customer Focus:
    • Strong customer-centric approach with a passion for delivering outstanding service.
    • Ability to empathize with customers and demonstrate genuine concern for their satisfaction.
  3. Problem-Solving:
    • Strong analytical and problem-solving abilities to assess situations, identify root causes, and implement effective solutions.
    • Adaptability and resilience in navigating through challenging customer interactions.
Important Links

Find the Link in Apply Now Button



Date posted
December 23, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - All India Jobs - Customer Service Representative Post

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