Position title
Amazon Recruitment 2023 - Latest Jobs - Customer Support Analyst Post
Job Location
India
Remote work from: India




Base Salary
USD14,000-USD20,000 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Amazon Recruitment 2023

Join our dynamic team at Amazon as a Customer Support Analyst and play a pivotal role in ensuring unparalleled customer satisfaction. As a Customer Support Analyst, you will be at the forefront of providing top-notch support to our diverse customer base. This position offers a unique opportunity to engage with customers, troubleshoot issues, and contribute to the continuous improvement of our customer service processes.




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Responsibilities:

  1. Customer Assistance and Issue Resolution:
    • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
    • Investigate and resolve customer issues by utilizing a combination of product knowledge, critical thinking, and effective communication.
    • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a seamless customer experience.
  2. Quality Assurance and Process Improvement:
    • Conduct thorough analysis of customer interactions to identify trends, recurring issues, and areas for improvement.
    • Contribute to the development and refinement of customer support processes and documentation.




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Skills:

  1. Effective Communication:
    • Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
    • Active listening skills to understand customer needs and concerns accurately.
  2. Problem-Solving:
    • Strong analytical and problem-solving skills to quickly assess situations and provide viable solutions.
    • Ability to think on your feet and make informed decisions in a fast-paced environment.
  3. Customer Focus:
    • Demonstrated commitment to delivering exceptional customer service.
    • Empathy and patience in dealing with diverse customer needs and concerns.
Important Links

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Date posted
November 18, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - Latest Jobs - Customer Support Analyst Post

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