Position title
Amazon Recruitment 2023 - New Vacancy - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD20,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Amazon Recruitment 2023

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Supervisor. If you are passionate about delivering exceptional customer experiences and possess strong leadership skills, we invite you to be a part of our innovative and customer-obsessed culture.




Amazon Careers

Responsibilities:

  1. Team Leadership:
    • Lead and inspire a team of customer service representatives, fostering a positive and collaborative work environment.
    • Provide guidance and support to team members, ensuring adherence to Amazon's customer service standards and policies.
    • Conduct regular performance reviews, offer constructive feedback, and implement development plans to enhance the team's effectiveness.
  2. Customer Experience Enhancement:
    • Oversee and optimize customer service processes to ensure efficient issue resolution and an elevated customer experience.
    • Analyze customer feedback and service metrics to identify areas for improvement and implement strategies to enhance overall customer satisfaction.
    • Collaborate with cross-functional teams to implement changes and initiatives aimed at continuously improving the customer service function.




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Skills:

    • Leadership:
      • Proven experience in a leadership role, demonstrating the ability to motivate and lead a team to achieve goals.
      • Exceptional interpersonal and communication skills to effectively engage and collaborate with team members and stakeholders.
    • Customer Focus:
      • Strong customer-centric mindset with the ability to understand and anticipate customer needs.
      • Proven track record of implementing strategies to improve customer satisfaction and loyalty.
    • Problem Solving:
      • Analytical mindset with the ability to analyze data and trends to identify root causes and implement effective solutions.
      • Proactive approach to problem-solving, with the ability to make sound decisions in a fast-paced environment.
Important Links

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Date posted
December 11, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - New Vacancy - Customer Service Supervisor Post

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