Amul Recruitment 2023

We are seeking a dedicated and customer-centric individual to join our Customer Care team as a Customer Care Agent. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service, addressing their inquiries and concerns with professionalism and empathy.

Amul Careers

Responsibilities:

• Customer Support Excellence:
  • Provide prompt and courteous assistance to customers via various communication channels, including phone, email, and chat.
  • Resolve customer inquiries and issues with a focus on first-contact resolution, ensuring a positive customer experience.
  • Collaborate with cross-functional teams to address escalated concerns and provide timely solutions.
• Product Knowledge and Communication:
  • Develop and maintain a deep understanding of Amul's product line to effectively address customer queries and provide product-related information.
  • Communicate product updates, promotions, and relevant information to customers in a clear and engaging manner.