Amul Recruitment 2023

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and customer-centric environment? If so, we invite you to join our team at Amul as a Customer Care Executive. At Amul, we believe in delivering not just dairy products but also delightful customer experiences. As a Customer Care Executive, you will play a pivotal role in ensuring our customers receive top-notch service and support.

Amul Careers

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with customers through various communication channels, including phone calls, emails, and live chat.
  • Address customer inquiries, concerns, and feedback promptly and professionally.
  • Work collaboratively with cross-functional teams to resolve customer issues and ensure a seamless customer experience.
• Order Management and Tracking:
  • Efficiently process customer orders, ensuring accuracy and timeliness.
  • Track and monitor order status, providing regular updates to customers.
  • Coordinate with logistics and supply chain teams to ensure on-time delivery of products.
• Customer Education and Product Knowledge:
  • Stay informed about Amul's product offerings, promotions, and policies.
  • Educate customers on product features, usage, and benefits