Bajaj Finance Recruitment 2023

As a Call Center Representative at Bajaj Finance, you will play a crucial role in providing exceptional customer service to the company's valued clients. You will be responsible for handling a variety of customer inquiries, including account information, loan applications, payment processing, and complaints resolution. You will work closely with a team of customer service representatives to ensure that customer needs are met promptly and professionally.

Bajaj Finance Careers

Responsibilities:

• Answer incoming calls from customers and provide prompt, courteous, and informative responses.
• Handle customer inquiries related to account information, loan applications, payment processing, and other financial services.
• Resolve customer complaints effectively, addressing concerns empathetically and working towards a satisfactory resolution.
• Cross-sell and upsell additional Bajaj Finance products and services, ensuring a customer-centric approach.
• Maintain accurate customer records and documentation, ensuring data integrity and compliance with company policies.
• Adhere to call center guidelines and performance standards, maintaining high levels of customer satisfaction and productivity.