Bajaj Finance Recruitment 2023

We are seeking a dedicated and customer-focused professional to join our dynamic team as a Customer Support Analyst at Bajaj Finance. As a key player in our customer support division, you will be responsible for ensuring an exceptional customer experience by resolving inquiries, providing accurate information, and cultivating positive relationships. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-notch customer service, we invite you to apply.

Bajaj Finance Careers

Responsibilities:

• Customer Query Resolution:
  • Address customer inquiries, concerns, and issues in a timely and efficient manner, striving for first-contact resolution.
  • Collaborate with cross-functional teams to investigate and resolve complex customer problems, ensuring a high level of satisfaction.
• Communication and Documentation:
  • Maintain clear and concise communication with customers through various channels, including phone, email, and chat.
  • Document customer interactions accurately in the system, ensuring a comprehensive and up-to-date record of customer communication and issue resolution.
• Continuous Improvement:
  • Proactively identify trends and recurring issues in customer queries, providing insights to improve products, processes, and services.