Big Basket Recruitment 2023

We are seeking an experienced and dynamic Customer Service Manager to lead our customer support team at Big Basket, a leading online grocery platform. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and loyalty through effective team management and continuous improvement of service processes.

Big Basket Careers

Responsibilities:

• Team Leadership:
  • Lead and inspire a team of customer service representatives to deliver outstanding service to our customers.
  • Provide ongoing coaching, mentorship, and training to enhance the team's performance and professional development.
  • Foster a positive and collaborative work environment, promoting teamwork and a customer-centric culture.
• Customer Satisfaction:
  • Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance overall customer satisfaction.
  • Address escalated customer issues with a sense of urgency, ensuring swift resolution and maintaining customer loyalty.