Big Basket Recruitment 2023

Are you passionate about helping customers and ensuring they have a seamless shopping experience? Big Basket is seeking a Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the first point of contact for our valued customers, addressing their inquiries and resolving issues promptly and professionally.

Big Basket Careers

Responsibilities:

1. Customer Assistance: Provide exceptional customer support via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
2. Order Management: Assist customers with order tracking, modifications, and cancellations while ensuring accuracy and efficiency in processing their requests.
3. Problem Resolution: Investigate and resolve customer complaints or concerns in a timely and empathetic manner, aiming to achieve high levels of customer satisfaction.