Big Basket Recruitment 2023

As a Customer Service Manager at Big Basket, you will play a crucial role in ensuring that our customers receive top-notch service and assistance. You will lead a team of dedicated customer service representatives and work closely with other departments to enhance the overall customer experience. Your goal will be to exceed customer expectations, resolve issues, and contribute to the company's success.

Big Basket Careers

Responsibilities:

1. Team Leadership: Lead and inspire a team of customer service representatives, setting clear performance expectations, and providing ongoing coaching and guidance to ensure they deliver exceptional service. Foster a positive and motivated work environment.
2. Customer Issue Resolution: Handle escalated customer issues and complaints effectively, demonstrating empathy and problem-solving skills. Work with cross-functional teams to find solutions and ensure timely resolution of customer concerns.