Big Basket Recruitment 2023

Big Basket is India's leading online grocery and food delivery service, committed to providing customers with a seamless shopping experience. We take pride in offering a wide selection of quality products and delivering them right to our customers' doorsteps. As a Customer Service Representative at Big Basket, you will play a crucial role in ensuring our customers receive exceptional service and support.

Big Basket Careers

Responsibilities:

1. Customer Support:
   • Respond promptly to customer inquiries via phone, email, or chat, and resolve issues with a focus on first-call resolution.
   • Assist customers in navigating our website, mobile app, and placing orders, ensuring they have a smooth and enjoyable shopping experience.
   • Handle customer complaints, provide appropriate solutions, and follow up to ensure complete satisfaction.
2. Product Knowledge:
   • Maintain in-depth knowledge of our product offerings, pricing, promotions, and policies to assist customers effectively.
   • Educate customers about our various services, such as delivery options, payment methods, and return policies.