Big Basket Recruitment 2023

Are you a motivated and customer-focused individual with a passion for ensuring exceptional customer service experiences? Big Basket is seeking a Customer Service Supervisor to lead our customer service team and play a crucial role in our mission to delight our customers. As a Customer Service Supervisor, you will be responsible for maintaining the highest service standards while supervising and motivating a team of customer service representatives.

Big Basket Careers

Responsibilities:

1. Team Leadership: Lead, inspire, and motivate a team of customer service representatives to deliver top-notch customer service and achieve performance targets.
2. Customer Issue Resolution: Handle and resolve complex customer inquiries, complaints, and escalations efficiently, ensuring a positive customer experience.
3. Training and Development: Provide coaching and training to customer service team members to enhance their skills and product knowledge, contributing to overall team improvement.