Big Basket Recruitment 2023

Are you passionate about providing excellent customer service and helping customers with their inquiries and concerns? Big Basket, India's leading online grocery and food delivery platform, is looking for enthusiastic and dedicated individuals to join our Customer Support team as Customer Support Representatives. As a Customer Support Representative, you'll be at the forefront of ensuring our customers have a seamless shopping experience. If you're a proactive problem solver with a customer-centric approach, we'd love to have you on board.

Big Basket Careers

Responsibilities:

1. Customer Assistance: Provide prompt, professional, and courteous assistance to customers via phone, email, and chat. Address their inquiries, resolve issues, and ensure they have a positive shopping experience with Big Basket.
2. Order Tracking and Issue Resolution: Track and monitor customer orders, ensuring on-time deliveries and resolving any delivery-related issues swiftly. Collaborate with our delivery and warehouse teams to ensure orders reach customers in perfect condition.