Position title
Big Basket Recruitment 2023 - Latest Opportunity - Customer Support Post
Job Location
India
Remote work from: IND




Base Salary
USD13,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. If you are a customer-focused individual with excellent communication skills and a passion for resolving challenges, we invite you to be a part of our dedicated team.




Big Basket Careers

Responsibilities:

  • Customer Interaction:
    • Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information.
    • Demonstrate empathy and active listening to understand customer needs and concerns, ensuring a positive customer experience.
    • Collaborate with cross-functional teams to escalate and resolve complex customer issues promptly.
  • Problem Resolution:
    • Identify and analyze customer concerns to provide accurate and effective solutions.
    • Proactively follow up with customers to ensure issue resolution and gather feedback on their experience.
    • Contribute to the continuous improvement of support processes by identifying trends and suggesting enhancements.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with a customer-centric approach.
    • Ability to convey complex information in a clear and understandable manner.
    • Proficient in active listening and understanding customer needs.
  • Problem-Solving:
    • Strong analytical and problem-solving skills to identify and address customer issues.
    • Ability to think on your feet and make decisions that prioritize customer satisfaction.
    • Proactive in finding solutions and preventing recurring problems.
  • Team Collaboration:
    • Collaborative mindset with the ability to work seamlessly with cross-functional teams.
Important Links

Find the Link in Apply Now Button



Date posted
December 22, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - Latest Opportunity - Customer Support Post

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