Position title
Big Basket Recruitment 2023 - Latest Vacancy - Customer Care Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

Are you a people-person with a passion for ensuring customer satisfaction? Join our dynamic team at Big Basket as a Customer Care Executive and play a pivotal role in providing exceptional service to our valued customers. As a key point of contact, you will be responsible for addressing inquiries, resolving issues, and ensuring an overall positive customer experience. If you thrive in a fast-paced environment and are committed to delivering top-notch customer service, we want to hear from you!




Big Basket Careers

Responsibilities:

  • Customer Engagement:
    • Interact with customers via phone, email, and chat, providing assistance and resolving queries promptly.
    • Build and maintain strong customer relationships by understanding their needs and concerns.
    • Proactively follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
  • Issue Resolution:
    • Investigate and troubleshoot customer issues, providing timely and effective solutions.
    • Collaborate with cross-functional teams to resolve complex problems and escalate issues when necessary.
    • Ensure accurate and detailed documentation of customer interactions and issue resolutions.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills.
    • Ability to convey information clearly, concisely, and professionally.
    • Active listening skills to understand customer needs effectively.
  • Problem-Solving:
    • Strong analytical and problem-solving abilities.
    • Quick decision-making skills to resolve customer issues efficiently.
    • Adaptability to handle a variety of customer concerns with composure.
  • Customer Focus:
    • Empathy and patience in dealing with customer inquiries and concerns.
    • Commitment to providing exceptional customer service and exceeding expectations.
    • Ability to maintain a positive attitude in a fast-paced and challenging environment.
Important Links

Find the Link in Apply Now Button



Date posted
December 4, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - Latest Vacancy - Customer Care Executive Post

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