Position title
Big Basket Recruitment 2023 - Latest Vacancy - Customer Officer Post
Job Location
India
Remote work from: IND




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

Are you passionate about delivering exceptional customer service in a dynamic and fast-paced environment? Big Basket, a leader in the online grocery industry, is seeking a dedicated and customer-focused professional to join our team as a Customer Officer. As a key member of our customer service department, you will play a crucial role in ensuring customer satisfaction and loyalty. If you thrive in a challenging and rewarding atmosphere, we invite you to apply for this exciting opportunity.




Big Basket Careers

Responsibilities:

  • Customer Engagement:
    • Act as the first point of contact for customers, responding promptly to inquiries via various channels, including phone, email, and chat.
    • Provide personalized and empathetic assistance, understanding customer needs and resolving issues to ensure a positive and seamless shopping experience.
  • Order Management:
    • Efficiently manage and process customer orders, addressing any concerns related to order status, delivery schedules, or product inquiries.
    • Collaborate with internal teams to streamline order fulfillment processes, contributing to the overall efficiency of the customer service operations.
  • Issue Resolution and Feedback Handling:
    • Investigate and resolve customer complaints or issues, demonstrating a proactive and solution-oriented approach.
    • Gather and analyze customer feedback to identify trends, making recommendations for continuous improvement in service quality and operational processes.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional written and verbal communication skills with a customer-centric approach.
    • Ability to convey complex information clearly and concisely, adapting communication style to various customer needs.
  • Problem-Solving:
    • Strong analytical and problem-solving skills to address customer issues effectively.
    • Demonstrated ability to think on your feet, making quick and informed decisions to ensure customer satisfaction.
  • Customer Focus:
    • Genuine passion for delivering outstanding customer experiences.
    • Ability to empathize with customers, understanding their perspectives and building rapport to foster long-term relationships.
Important Links

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Date posted
December 14, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - Latest Vacancy - Customer Officer Post

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