Position title
Big Basket Recruitment 2023 - Latest Vacancy - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

We are seeking a dynamic and customer-focused Help Desk Professional to join our team at Big Basket. As a Help Desk Professional, you will play a crucial role in ensuring seamless customer experiences by providing efficient and effective support. If you are passionate about delivering top-notch service, solving technical issues, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.




Big Basket Careers

Responsibilities:

  • Customer Support Excellence:
    • Respond promptly to customer queries and concerns through various channels, including phone, email, and chat.
    • Provide accurate and timely resolution to customer issues, ensuring high levels of customer satisfaction.
    • Collaborate with cross-functional teams to address complex problems and escalate issues when necessary.
  • Technical Troubleshooting:
    • Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
    • Document and track technical issues to identify recurring problems and contribute to the development of comprehensive solutions.
    • Stay up-to-date with product knowledge and industry trends to provide informed support and guidance.




Big Basket Jobs Near Me

Skills:

  • Customer-Centric Approach:
    • Demonstrated ability to empathize with customers and prioritize their needs.
    • Excellent communication skills, both verbal and written, with a keen focus on clarity and professionalism.
    • Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
  • Technical Proficiency:
    • Solid understanding of hardware and software troubleshooting principles.
    • Familiarity with common operating systems, applications, and basic network troubleshooting.
    • Quick learner with the ability to adapt to new technologies and processes.
Important Links

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Date posted
December 16, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - Latest Vacancy - Help Desk Post

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