Position title
Big Basket Recruitment 2023 - New Job - Customer Care Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

At Big Basket, we are dedicated to transforming the way people shop for groceries. As one of the leading online grocery platforms, we pride ourselves on providing a seamless and convenient shopping experience. Our commitment to customer satisfaction is at the heart of everything we do, and we are seeking a passionate and customer-focused individual to join our team as a Customer Care Executive.




Big Basket Careers

Responsibilities:

  • Customer Engagement:
    • Engage with customers via multiple communication channels (phone, email, chat) to address inquiries, resolve issues, and ensure a positive shopping experience.
    • Proactively reach out to customers to gather feedback, understand their needs, and provide personalized assistance.
  • Problem Resolution:
    • Investigate and analyze customer problems or complaints, identifying root causes and implementing effective solutions.
    • Collaborate with internal teams to resolve complex issues, ensuring timely and satisfactory resolution for the customer.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:

    Exceptional verbal and written communication skills to effectively interact with customers and internal teams.
    Ability to convey information clearly and concisely, adapting communication style to suit diverse customer profiles.
    Problem-Solving:

    Strong analytical and problem-solving skills to identify and address customer issues promptly.
    Ability to think on your feet, make quick decisions, and navigate through challenging situations with a customer-centric approach.
    Empathy and Patience:

    Demonstrated empathy towards customer concerns and the patience to handle challenging situations with a positive attitude

Important Links

Find the Link in Apply Now Button



Date posted
November 18, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - New Job - Customer Care Executive Post

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