Position title
Big Basket Recruitment 2023 - New Job - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2023

We are seeking a dynamic and customer-focused Help Desk Specialist to join our team at Big Basket. As a Help Desk Specialist, you will play a pivotal role in ensuring the seamless operation of our customer support system. Your expertise in troubleshooting, problem resolution, and exceptional communication skills will contribute to an outstanding customer experience.




Big Basket Careers

Responsibilities:

  • Customer Support Excellence:
    • Provide first-level support to customers through various channels, including phone, email, and chat, ensuring timely and effective issue resolution.
    • Collaborate with cross-functional teams to escalate and resolve complex issues, demonstrating a commitment to customer satisfaction and service excellence.
    • Proactively identify trends in customer inquiries and contribute insights for continuous process improvement.
  • Technical Troubleshooting:
    • Diagnose and resolve technical issues related to our platform, guiding customers through step-by-step solutions with patience and clarity.
    • Document and track technical problems, escalating to higher-level support when necessary, and following up to ensure prompt resolution.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with the ability to convey technical information in a clear and understandable manner.
    • Active listening skills to understand and empathize with customer concerns, demonstrating a customer-first mindset.
  • Problem-Solving:
    • Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot technical issues effectively.
    • Capacity to adapt to new and emerging technologies, staying ahead of the curve in a rapidly evolving support environment.
Important Links

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Date posted
November 21, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2023 - New Job - Help Desk Post

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