Position title
Big Basket Recruitment 2024 - All India Jobs - Customer Care Agent Post
Job Location
India
Remote work from: IND
Base Salary
USD10,500-USD17,500 Per month
Qualifications
Any Graduate
Employment Type
Full-time
Description
Big Basket Recruitment 2024
Big Basket Careers
Responsibilities:
- Strategic Planning:
- Customer Support:
- Respond promptly to customer inquiries via phone, email, and chat with a goal to provide accurate and helpful information.
- Address and resolve customer issues, concerns, and complaints in a professional and empathetic manner.
- Collaborate with internal teams to ensure timely resolution of customer queries and concerns.
- Quality Assurance:
- Conduct thorough and detailed follow-up on customer interactions to ensure customer satisfaction.
- Monitor and maintain service quality standards to uphold our commitment to exceptional customer service.
- Identify trends in customer queries and proactively work towards preventing recurring issues.
- Product Knowledge:
- Develop a comprehensive understanding of Big Basket's products and services to effectively assist customers.
- Provide product information, including features and benefits, to help customers make informed purchasing decisions.
- Customer Support:
Hiring organization
Date posted
January 8, 2024
Valid through
April 30, 2024
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