Position title
Big Basket Recruitment 2024 - All India Jobs - Customer Care Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD13,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

Big Basket, a leading online grocery and food delivery platform, is seeking dedicated and customer-centric individuals to join our dynamic Customer Care team. At Big Basket, we believe in making everyday life easier for our customers, and our Customer Care Executives play a crucial role in ensuring a seamless and delightful customer experience.




Big Basket Careers

Responsibilities:

  • Customer Interaction and Issue Resolution:
    • Engage with customers through various communication channels, including phone calls, emails, and live chat, to address their queries, concerns, and feedback.
    • Proactively identify and resolve customer issues with a focus on first-contact resolution, ensuring a high level of customer satisfaction.
    • Demonstrate empathy and professionalism while communicating with customers, fostering a positive and lasting impression.
  • Order Management and Tracking:
    • Efficiently manage customer orders, tracking deliveries, and ensuring on-time dispatch and delivery.
    • Collaborate with internal teams such as logistics and inventory to provide accurate information regarding product availability, order status, and delivery timelines.
    • Anticipate and address potential order-related issues, providing proactive communication to customers and finding solutions to enhance their overall experience.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with a keen ability to articulate information clearly and concisely.
    • Active listening skills to understand customer needs and concerns, demonstrating empathy in all interactions.
    • Proficient in English and [other relevant languages].
  • Problem-Solving:
    • Strong problem-solving skills with the ability to think on your feet and find effective solutions to customer issues.
    • Capacity to handle challenging situations with composure and turn negative experiences into positive outcomes.
  • Customer Focus:
    • Passion for delivering outstanding customer service and a commitment to exceeding customer expectations.
    • Ability to adapt to changing customer demands and a willingness to go the extra mile to ensure customer satisfaction.
Important Links

Find the Link in Apply Now Button



Date posted
December 28, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2024 - All India Jobs - Customer Care Executive Post

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