Position title
Big Basket Recruitment 2024 - All India Jobs - Customer Officer Post
Job Location
India
Remote work from: IND




Base Salary
USD13,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

Big Basket, a leading online grocery platform, is dedicated to simplifying the lives of our customers by delivering a wide range of quality products right to their doorstep. With a commitment to exceptional service and customer satisfaction, we are looking for a dynamic and customer-centric individual to join our team as a Customer Officer.




Big Basket Careers

Responsibilities:

  • Customer Engagement:
    • Proactively engage with customers through various channels, including phone calls, emails, and live chat, to address inquiries, provide assistance, and ensure a positive customer experience.
    • Collaborate with cross-functional teams to resolve customer issues promptly and efficiently, maintaining a high level of professionalism and empathy.
  • Order Management:
    • Oversee order processing and ensure accurate and timely fulfillment, working closely with the logistics and warehouse teams.
    • Monitor and track customer orders, proactively identifying and addressing potential issues to prevent delays or discrepancies.
  • Feedback Analysis:
    • Collect and analyze customer feedback to identify trends, common concerns, and areas for improvement.




Big Basket Jobs Near Me

Skills:

  • Effective Communication:
    • Excellent verbal and written communication skills to interact professionally and empathetically with customers.
    • Ability to convey complex information in a clear and concise manner.
  • Problem-Solving:
    • Strong problem-solving skills with the ability to think critically and make decisions in a fast-paced environment.
    • Demonstrated capability to resolve customer issues creatively and effectively.
  • Customer Focus:
    • Genuine passion for providing exceptional customer service and ensuring customer satisfaction.
    • Ability to anticipate customer needs and take proactive measures to address them.
Important Links

Find the Link in Apply Now Button



Date posted
January 2, 2024
Valid through
April 30, 2024
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Position: Big Basket Recruitment 2024 - All India Jobs - Customer Officer Post

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