Position title
Big Basket Recruitment 2024 - All India Jobs - Customer Service Trainee Post
Job Location
India
Remote work from: IND




Base Salary
USD13,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

Join our dynamic team at Big Basket as a Customer Service Trainee, where you will play a crucial role in ensuring an exceptional shopping experience for our customers. As a Customer Service Trainee, you will receive comprehensive training to develop the skills necessary for delivering outstanding customer service and handling inquiries with professionalism. This is an excellent opportunity for individuals who are passionate about customer satisfaction and eager to embark on a rewarding career in the e-commerce industry.




Big Basket Careers

Responsibilities:

  • Customer Interaction:
    • Engage with customers via various communication channels, including phone calls, emails, and live chat, to address inquiries, resolve issues, and provide assistance with their shopping experience on Big Basket.
    • Demonstrate empathy and understanding towards customers' concerns, ensuring a positive and personalized interaction that reflects the brand's commitment to exceptional service.
    • Collaborate with cross-functional teams to escalate and resolve complex customer issues promptly, ensuring customer satisfaction and loyalty.
  • Product Knowledge and Guidance:
    • Acquire in-depth knowledge of Big Basket's product catalog to effectively guide customers on product selection, features, and usage.
    • Assist customers in navigating the online platform, providing guidance on order placement, payment processes, and promotional offers.
    • Stay updated on product launches, promotions, and policy changes to provide accurate and up-to-date information to customers.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with the ability to articulate information clearly and concisely.
    • Active listening skills to understand customer needs and concerns effectively.
    • Fluency in multiple languages is a plus.
  • Problem-Solving:
    • Strong analytical and problem-solving abilities to address customer issues promptly and effectively.
    • Ability to think critically and make decisions in a fast-paced environment.
    • Demonstrate resilience and composure in handling challenging situations.
Important Links

Find the Link in Apply Now Button



Date posted
December 26, 2023
Valid through
March 31, 2024
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Position: Big Basket Recruitment 2024 - All India Jobs - Customer Service Trainee Post

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