Position title
Big Basket Recruitment 2024 - Latest Job - Customer Care Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

At Big Basket, we believe in delivering exceptional customer experiences through our commitment to quality and innovation. As a leading online grocery platform, we are dedicated to providing our customers with a seamless and convenient shopping experience. Join our dynamic team as a Customer Care Executive and be an integral part of our mission to redefine grocery shopping.




Big Basket Careers

Responsibilities:

  • Customer Engagement and Support:
    • Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about products and services.
    • Ensure timely and accurate resolution of customer concerns, striving for first-contact resolution to enhance customer satisfaction.
    • Proactively identify and address customer needs, contributing to a positive customer experience throughout their journey with Big Basket.
  • Order Management:
    • Manage and monitor customer orders, tracking deliveries, and ensuring on-time fulfillment.
    • Collaborate with the logistics and operations teams to address order-related issues and provide real-time updates to customers.
    • Work closely with internal stakeholders to optimize order processes and contribute to the overall efficiency of the customer care function.
  • Communication and Feedback Handling:
    • Communicate product information, promotions, and policies clearly to customers, ensuring they are well-informed.
    • Collect and analyze customer feedback to identify trends, common issues, and areas for improvement.




Big Basket Jobs Near Me

Skills:

  • Communication Skills:
    • Excellent verbal and written communication skills with a customer-centric approach.
    • Ability to articulate complex information in a clear and concise manner.
    • Active listening skills to understand and address customer needs effectively.
  • Problem-Solving:
    • Strong analytical and problem-solving skills to quickly assess situations and provide effective solutions.
    • Proactive in identifying potential issues and implementing preventative measures.
    • Ability to handle challenging customer situations with empathy and professionalism.
  • Team Collaboration:
    • Collaborative mindset with the ability to work seamlessly with cross-functional teams.
Important Links

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Date posted
January 12, 2024
Valid through
April 30, 2024
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Position: Big Basket Recruitment 2024 - Latest Job - Customer Care Executive Post

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