Position title
Big Basket Recruitment 2024 - Latest Job - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

At Big Basket, we are committed to revolutionizing the way people shop for groceries. As the leading online grocery platform, we strive to provide a seamless and delightful shopping experience for our customers. To support our growing community, we are seeking a dedicated and customer-focused professional to join our team as a Customer Support Analyst.




Big Basket Careers

Responsibilities:

  • Customer Query Resolution:
    • Address and resolve customer inquiries, concerns, and issues via various communication channels, including phone, email, and live chat.
    • Ensure timely and accurate responses to customer queries, demonstrating a deep understanding of our products, services, and policies.
    • Collaborate with cross-functional teams to escalate and resolve complex issues, fostering a positive customer experience.
  • Proactive Communication:
    • Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify opportunities for improvement in our services.
    • Provide regular updates to customers regarding their orders, delivery schedules, and any potential disruptions, ensuring transparency and building trust.
    • Create and maintain comprehensive documentation of common customer issues and resolutions to contribute to the continuous improvement of our support processes.




Big Basket Jobs Near Me

Skills:

  • Excellent Communication Skills:
    • Strong verbal and written communication skills to effectively interact with customers and internal teams.
    • Ability to convey complex information in a clear and concise manner.
  • Problem-Solving Abilities:
    • Proven analytical and problem-solving skills to address customer issues promptly and effectively.
    • Capacity to think critically and make decisions that align with the best interests of the customer and the company.
  • Customer-Centric Approach:
    • A genuine passion for customer service and a commitment to ensuring a positive customer experience.
Important Links

Find the Link in Apply Now Button



Date posted
January 10, 2024
Valid through
April 30, 2024
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Position: Big Basket Recruitment 2024 - Latest Job - Customer Support Analyst Post

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