Position title
Big Basket Recruitment 2024 - Latest Opportunity - Customer Care Agent Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills and problem-solving abilities can make a significant impact? Join our team at Big Basket as a Customer Care Agent and play a crucial role in ensuring our customers have a seamless and positive experience with our services.




Big Basket Careers

Responsibilities:

  • Customer Engagement:
    • Engage with customers through multiple channels, including phone calls, emails, and live chat, addressing their inquiries, concerns, and feedback promptly and professionally.
    • Build rapport with customers by actively listening to their needs, providing accurate information about products, promotions, and services, and ensuring their overall satisfaction.
  • Issue Resolution:
    • Take ownership of customer issues and follow through to resolution, collaborating with internal teams to resolve complex problems and escalating issues as needed.
    • Identify and analyze recurring customer issues, providing insights to the management team to continuously improve products, services, and overall customer satisfaction.
  • Quality Assurance:
    • Conduct post-resolution follow-ups with customers to ensure their concerns have been addressed to their satisfaction.




Big Basket Jobs Near Me

Skills:

  • Excellent Communication Skills:
    • Strong verbal and written communication skills, with the ability to articulate information clearly and concisely.
    • Empathetic and patient communication style, ensuring customers feel heard and valued.
  • Problem-Solving Abilities:
    • Proven ability to analyze and solve customer issues effectively and efficiently.
    • Critical thinking skills to identify underlying problems and implement creative solutions.
  • Multi-Tasking:
    • Ability to manage multiple customer interactions simultaneously, while maintaining attention to detail and accuracy.
    • Stay calm under pressure and handle challenging situations with professionalism.
Important Links

Find the Link in Apply Now Button



Date posted
January 4, 2024
Valid through
April 30, 2024
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Position: Big Basket Recruitment 2024 - Latest Opportunity - Customer Care Agent Post

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