Position title
Big Basket Recruitment 2024 - Latest Opportunity - Customer Support Analyst Post
Job Location
India
Remote work from: IND
Base Salary
USD10,500-USD17,500 Per month
Qualifications
Any Graduate
Employment Type
Full-time
Description
Big Basket Recruitment 2024
Big Basket Careers
Responsibilities:
- Customer Query Resolution:
- Address and resolve customer inquiries, concerns, and issues via various communication channels, including phone, email, and live chat.
- Ensure timely and accurate responses to customer queries, demonstrating a deep understanding of our products, services, and policies.
- Collaborate with cross-functional teams to escalate and resolve complex issues, fostering a positive customer experience.
- Proactive Communication:
- Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify opportunities for improvement in our services.
- Provide regular updates to customers regarding their orders, delivery schedules, and any potential disruptions, ensuring transparency and building trust.
- Create and maintain comprehensive documentation of common customer issues and resolutions to contribute to the continuous improvement of our support processes.
Hiring organization
Date posted
January 9, 2024
Valid through
April 30, 2024
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