Position title
Big Basket Recruitment 2024 - Latest Vacancy - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD10,000-USD17,000 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Big Basket Recruitment 2024

We are seeking a dedicated and customer-focused Help Desk Specialist to join our dynamic team. As a Help Desk Specialist, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your role is crucial in ensuring smooth operations and client satisfaction. If you are a tech-savvy individual with excellent communication skills and a passion for helping others, we want to hear from you.




Big Basket Careers

Responsibilities:

    • Customer Support:
      • Serve as the initial point of contact for clients seeking technical assistance over the phone, email, or in person.
      • Effectively and patiently troubleshoot hardware and software issues, guiding clients through step-by-step solutions with clarity and professionalism.
      • Document, track, and monitor issues to ensure timely resolution and escalate complex problems to the appropriate team members when necessary.
    • System Maintenance and Monitoring:
      • Conduct routine maintenance activities to ensure the optimal performance of computer systems, networks, and peripheral devices.
      • Monitor help desk ticketing system and respond to inquiries promptly, striving to exceed service level expectations.
      • Collaborate with IT teams to identify recurring issues and contribute to the development of long-term solutions.
    • User Training and Documentation:
      • Develop and update user guides and documentation to empower clients with self-help resources and promote efficient issue resolution.




Big Basket Jobs Near Me

Skills:

  • Technical Proficiency:
    • Solid understanding of hardware, software, and networking concepts.
    • Ability to diagnose and resolve technical issues efficiently.
    • Familiarity with help desk software and ticketing systems.
  • Communication Skills:
    • Exceptional verbal and written communication skills.
    • Ability to convey technical information to non-technical users.
    • Active listening skills and empathy in client interactions.
  • Problem-Solving:
    • Strong analytical and problem-solving abilities.
    • Proven track record of resolving complex technical issues.
    • Capacity to adapt and learn quickly in a fast-paced environment.
Important Links

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Date posted
January 9, 2024
Valid through
April 30, 2024
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Position: Big Basket Recruitment 2024 - Latest Vacancy - Help Desk Post

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