Big Basket Recruitment 2024

At Big Basket, we are revolutionizing the way people shop for groceries. As one of the leading online grocery platforms, we are committed to providing a seamless and convenient shopping experience. Join us in our mission to make daily life simpler and more enjoyable for our customers.

Big Basket Careers

Responsibilities:

Strategic Planning:
- Customer Support:
  - Respond promptly to customer inquiries via phone, email, and chat with a goal to provide accurate and helpful information.
  - Address and resolve customer issues, concerns, and complaints in a professional and empathetic manner.
  - Collaborate with internal teams to ensure timely resolution of customer queries and concerns.
- Quality Assurance:
  - Conduct thorough and detailed follow-up on customer interactions to ensure customer satisfaction.
  - Monitor and maintain service quality standards to uphold our commitment to exceptional customer service.
  - Identify trends in customer queries and proactively work towards preventing recurring issues.
- Product Knowledge:
  - Develop a comprehensive understanding of Big Basket's products and services to effectively assist customers.
  - Provide product information, including features and benefits, to help customers make informed purchasing decisions.