Britannia Recruitment 2023

Britannia is a renowned leader in the food industry, dedicated to providing quality products that have been a staple in households for generations. As we continue to grow, we are seeking a dynamic and customer-focused individual to join our team as a Customer Care Agent.

Britannia Careers

Responsibilities

• Customer Interaction:
  • Engage with customers via phone, email, and chat in a professional and friendly manner.
  • Address customer inquiries, concerns, and product-related questions, providing accurate information and solutions.
  • Ensure timely and empathetic resolution of customer issues, striving to exceed customer expectations.
• Order Management:
  • Process customer orders with precision, ensuring accuracy in product selection, pricing, and delivery details.
  • Collaborate with internal teams to track and manage order fulfillment, keeping customers informed about their order status.