Cadbury Recruitment 2023

We are seeking a Customer Service Manager to lead our dedicated team in providing exceptional service and support to our valued customers. The Customer Service Manager will play a pivotal role in ensuring that every interaction with Cadbury is a delightful experience. This is a fantastic opportunity for an individual who is passionate about customer satisfaction, possesses strong leadership skills, and thrives in a dynamic and fast-paced environment.

Cadbury Careers

Responsibilities:

1. Customer Relationship Management:
   • Build and maintain strong relationships with our customers, understanding their needs and preferences.
   • Ensure prompt and effective resolution of customer inquiries, concerns, and complaints.
   • Proactively engage with customers to gather feedback, assess satisfaction, and implement improvements.
2. Team Leadership:
   • Lead, motivate, and develop a team of customer service representatives to provide top-notch service.
   • Set clear performance expectations, monitor progress, and provide ongoing coaching and feedback.