Position title
Colgate Recruitment 2024 - New Vacancy - Customer Support Analyst Post
Job Location
India
Remote work from: India
Base Salary
USD11,000-USD17,000 Per month
Qualifications
Graduation Degree
Employment Type
Full-time
Description
Colgate Recruitment 2024
Colgate, a global leader in oral care and consumer products, is seeking a dynamic and customer-focused professional to join our team as a Customer Support Analyst. At Colgate, we are committed to creating a healthier, happier future for our customers, and our Customer Support team plays a crucial role in achieving this goal.
Colgate Careers
Responsibilities:
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- Customer Interaction and Issue Resolution:
- Engage with customers through various communication channels, including phone, email, and live chat, to understand and address their inquiries, concerns, and feedback.
- Collaborate with cross-functional teams to ensure timely resolution of customer issues, providing accurate information and maintaining a positive customer experience.
- Proactively identify and address potential challenges, working towards continuous improvement in customer satisfaction.
- Data Analysis and Reporting:
- Utilize data analytics tools to monitor customer support metrics and identify trends, helping to optimize processes and enhance overall efficiency.
- Generate and present regular reports on customer support performance, highlighting key insights and recommending strategic improvements.
- Work closely with the management team to develop and implement data-driven initiatives aimed at enhancing the overall customer support experience.
- Customer Interaction and Issue Resolution:
Hiring organization
Date posted
January 6, 2024
Valid through
March 31, 2024
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