Flipkart Recruitment 2024

In this customer-centric role, you'll be the first point of contact for Flipkart's valued customers, playing a vital role in building positive relationships and ensuring their satisfaction. You'll leverage your communication and problem-solving skills to address customer inquiries, provide support, and ensure a smooth and enjoyable Flipkart experience for everyone.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries: Answer questions and address concerns promptly and professionally through various channels, like phone, email, and chat.
• Resolve customer issues: Effectively troubleshoot and resolve customer issues related to orders, products, deliveries, payments, and account management, ensuring a positive and satisfactory resolution.
• Provide information and support: Possess a deep understanding of Flipkart's services and features and provide accurate and helpful information to customers regarding product details, order tracking, returns and refunds, and troubleshooting basic app functionalities.
• Escalate complex issues: Identify and escalate complex customer concerns to the appropriate teams for further action, ensuring all issues are addressed effectively.
• Gather customer feedback: Actively listen to customer feedback, identify trends, and document valuable insights to improve Flipkart's services and user experience.

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