Flipkart Recruitment 

We are looking for passionate and customer-centric individuals to join our growing Customer Care team as Customer Care Executives (Freshers). In this role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction throughout their shopping journey on Flipkart.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries and complaints through various channels (phone, email, chat) in a timely and professional manner.
• Actively listen to customer concerns, understand their needs, and provide accurate and helpful information.
• Research and troubleshoot customer issues, escalate complex situations to the appropriate team when necessary, and follow up until resolution.
• Maintain a positive and professional demeanor while building rapport with customers and fostering trust in the Flipkart brand.
• Contribute to continuous improvement by identifying areas for improvement in the customer experience and suggesting solutions.

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