10th,12th/Any Graduate
Flipkart Recruitment 2024
Flipkart, India's leading e-commerce marketplace, is seeking enthusiastic and customer-centric individuals to join our growing Customer Support team! As a Customer Support Specialist, you will be the first line of defense for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.
Flipkart Careers
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
- Troubleshoot a wide range of customer issues related to orders, accounts, payments, returns, and product information.
- Research and provide accurate and up-to-date information to resolve customer problems and ensure their satisfaction.
- Proactively identify and escalate complex issues to the appropriate teams for further resolution.
- Maintain detailed records of customer interactions and ensure adherence to company policies and procedures.
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