Flipkart Recruitment 2024

Communication: Excellent written communication skills, as most of the interaction with customers will be via chat.
Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
Customer Service: Exceptional customer service skills and a customer-centric mindset.
Multitasking: Ability to handle multiple chats simultaneously.

Flipkart, India's leading e-commerce marketplace, is seeking enthusiastic and customer-centric individuals to join our growing Customer Support team! As a Customer Support Specialist, you will be the first line of defense for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.

Flipkart Careers

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
Troubleshoot a wide range of customer issues related to orders, accounts, payments, returns, and product information.
Research and provide accurate and up-to-date information to resolve customer problems and ensure their satisfaction.
Proactively identify and escalate complex issues to the appropriate teams for further resolution.
Maintain detailed records of customer interactions and ensure adherence to company policies and procedures.

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