Flipkart Recruitment 2023

At Flipkart, we believe in delivering an unparalleled shopping experience to our customers. As a Customer Service Trainee, you will play a crucial role in ensuring customer satisfaction and building lasting relationships. Join us in shaping the future of online retail and be a part of a dynamic team that values innovation, excellence, and customer-centricity.

Flipkart Careers

Responsibilities:

1. Customer Interaction: Engage with customers through various channels, including phone calls, emails, and chat, to address inquiries, resolve issues, and provide assistance in a professional and timely manner.
2. Problem Resolution: Effectively troubleshoot and resolve customer concerns, striving for first-contact resolution whenever possible. Collaborate with cross-functional teams to escalate and solve complex issues, ensuring a seamless customer experience.
3. Continuous Improvement: Contribute to the enhancement of our customer support processes by providing valuable insights and feedback. Actively participate in training sessions to stay updated on product knowledge, policies, and customer service best practices.