Position title
Flipkart Recruitment 2023 - Latest Job - Customer Care Agent Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2023

Join our dynamic customer care team at Flipkart and play a crucial role in ensuring an exceptional shopping experience for our valued customers. As a Customer Care Agent, you will be the frontline representative, providing support and resolving inquiries with empathy and efficiency. If you're passionate about customer satisfaction and possess excellent communication skills, we invite you to be a part of our team.




Flipkart Careers

Responsibilities:

  1. Customer Support:
    • Respond to customer queries and concerns via multiple channels, including phone, email, and chat, in a timely and professional manner.
    • Effectively troubleshoot and resolve customer issues related to orders, deliveries, product information, and other inquiries.
    • Collaborate with internal teams to address escalated concerns and ensure swift resolution for the best customer experience.
  2. Product Knowledge:
    • Stay up-to-date with the latest products and services offered on Flipkart to provide accurate information and assistance to customers.
    • Assist customers in navigating the website, understanding product features, and making informed purchase decisions.
    • Proactively identify and communicate product-related trends, issues, or feedback to the relevant departments for continuous improvement.




Flipkart Jobs Near Me

Skills:

  1. Communication:
    • Exceptional verbal and written communication skills with a focus on clarity, empathy, and professionalism.
    • Ability to articulate complex information in a customer-friendly manner and adapt communication style to different customer needs.
  2. Problem-Solving:
    • Strong analytical and problem-solving skills to address customer issues effectively and efficiently.
    • Proven ability to think on your feet, make quick decisions, and find creative solutions to ensure customer satisfaction.
  3. Team Collaboration:
    • Demonstrated ability to work collaboratively in a team-oriented environment.
    • Willingness to share knowledge, support team members, and contribute to a positive team culture.
Important Links

Find the Link in Apply Now Button



Date posted
December 27, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Latest Job - Customer Care Agent Post

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