Flipkart Recruitment 2023

Are you passionate about customer service and problem-solving? We are seeking a Customer Support Analyst to join our customer-centric team. As a Customer Support Analyst at Flipkart, you will play a crucial role in ensuring our customers receive the assistance they need, resolving queries, and enhancing their overall shopping experience.

Flipkart Careers

Responsibilities:

1. Customer Assistance: Provide prompt, friendly, and effective support to customers via various communication channels, including chat, email, and phone. Address and resolve customer queries, concerns, and issues with a focus on first-contact resolution.
2. Issue Resolution and Escalation: Investigate and analyze customer issues to identify root causes. Collaborate with cross-functional teams to escalate complex problems for resolution. Ensure timely follow-up and communication with customers, keeping them informed throughout the resolution process.
3. Continuous Improvement: Proactively identify areas for process improvement and contribute to enhancing overall customer support effectiveness. Provide insights and feedback to the team to streamline workflows, improve response times, and elevate the customer experience.