Flipkart Recruitment 2023

Are you passionate about customer service and thrive in a dynamic, fast-paced environment? Join our team at Flipkart as a Customer Care Agent, where you'll play a pivotal role in ensuring our customers receive unparalleled support and assistance. We're seeking a dedicated individual with excellent communication skills and a customer-centric approach to join our customer care team.

Flipkart Careers

Responsibilities:

1. Customer Assistance:
   • Provide prompt, efficient, and personalized assistance to customers via various communication channels, including phone, email, and chat.
   • Resolve customer queries, concerns, and issues with a focus on first-contact resolution, ensuring a positive and seamless customer experience.
   • Collaborate with internal teams to address customer needs and escalate complex issues when necessary, ensuring timely resolution.
2. Product Knowledge and Communication:
   • Stay abreast of product updates, policies, and procedures to provide accurate information to customers.
   • Clearly and concisely communicate product features, benefits, and troubleshooting steps to assist customers in making informed decisions.
   • Engage in active listening to understand customer requirements, providing empathetic and effective solutions tailored to individual needs.