Flipkart Recruitment 2023

Are you a dynamic and customer-focused individual looking for an opportunity to lead and shape the customer service experience at Flipkart? We are seeking a Customer Service Supervisor to join our team and play a pivotal role in ensuring customer satisfaction and loyalty. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives and ensuring they deliver exceptional support to our valued customers.

Flipkart Careers

Responsibilities:

1. Team Leadership: Lead, mentor, and motivate a team of customer service representatives, fostering a positive and collaborative work environment. Provide guidance and support to ensure team members meet and exceed customer service goals.
2. Quality Assurance: Implement quality assurance measures to ensure consistent and exceptional customer service. Monitor customer interactions, provide feedback, and develop strategies to improve service quality.