Flipkart Recruitment 2024

As a Customer Service Representative at Flipkart, you'll be the voice of our brand, ensuring a seamless and delightful experience for every customer. You'll handle a variety of inquiries through chat, email, and phone, resolving issues and exceeding expectations. Your dedication to customer satisfaction will be instrumental in driving loyalty and propelling Flipkart's growth.

Flipkart Careers

Responsibilities:

1. • Respond promptly and professionally to customer inquiries across all channels (chat, email, phone).
   • Investigate and troubleshoot customer concerns related to orders, deliveries, payments, returns, and product information.
   • Provide accurate and timely information to customers, adhering to company policies and procedures.
   • Proactively identify and address potential issues to prevent escalation.
   • Build rapport with customers, actively listening to their concerns and exceeding their expectations.
   • Contribute to maintaining a positive brand image and enhancing customer loyalty.