Position title
HDFC Bank Recruitment 2023 - Bank Jobs - Call Center Representative Post
Job Location
India
Remote work from: IND




Base Salary
USD11,000-USD18,000 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

HDFC Bank Recruitment 2023

HDFC Bank is a leading financial institution committed to providing world-class banking services to our customers. With a strong focus on innovation, customer satisfaction, and ethical practices, we strive to create a dynamic and inclusive work environment. As we continue to grow, we are seeking dedicated professionals to join our team as Call Center Representatives.




HDFC Bank Careers

Responsibilities

  • Customer Service Excellence:
    • Engage with customers via inbound and outbound calls to address inquiries, resolve issues, and provide information on banking products and services.
    • Ensure a high level of customer satisfaction by actively listening, empathizing, and offering tailored solutions to meet individual needs.
    • Maintain a positive and professional demeanor, contributing to the overall reputation of HDFC Bank as a customer-centric organization.
  • Problem Resolution:
    • Investigate and analyze customer concerns, escalating issues when necessary to ensure timely and effective resolution.
    • Collaborate with cross-functional teams to identify and implement process improvements based on customer feedback and frequently encountered issues.
    • Demonstrate a strong commitment to problem-solving, displaying resilience and adaptability in a fast-paced call center environment.




HDFC Bank  Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills.
    • Ability to articulate complex information in a clear and concise manner.
    • Active listening skills to understand customer needs and concerns.
  • Customer Focus:
    • Strong customer service orientation with a genuine desire to assist and support customers.
    • Ability to remain calm and composed in challenging situations, ensuring a positive customer experience.
    • Empathetic approach towards understanding and addressing customer concerns.
  • Technical Proficiency:
    • Familiarity with call center software and customer relationship management (CRM) tools.
    • Basic knowledge of banking products and services.
Important Links

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Date posted
December 27, 2023
Valid through
March 31, 2024
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Position: HDFC Bank Recruitment 2023 - Bank Jobs - Call Center Representative Post

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