Position title
HDFC Bank Recruitment 2024 - Bank Vacancy - Customer Service Supervisor Post
Job Location
India
Remote work from: IND




Base Salary
USD11,000-USD18,000 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

HDFC Bank Recruitment 2024

Join HDFC Bank, a leading financial institution committed to empowering lives and fostering growth. As a Customer Service Supervisor, you'll play a pivotal role in ensuring exceptional service delivery and customer satisfaction.




HDFC Bank Careers

Responsibilities

  • Customer Engagement and Issue Resolution:
    • Cultivate positive customer relationships by overseeing a team dedicated to delivering exceptional service.
    • Address customer concerns and escalations promptly, ensuring effective resolution and maintaining a high standard of customer satisfaction.
    • Foster a customer-centric culture within the team, emphasizing empathy, professionalism, and a commitment to exceeding customer expectations.
  • Team Leadership and Development:
    • Lead, mentor, and motivate a team of customer service representatives to achieve individual and collective goals.
    • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skill development.
    • Foster a collaborative and inclusive team environment that encourages innovation and continuous improvement in customer service processes.
  • Operational Efficiency and Compliance:
    • Ensure adherence to standard operating procedures, regulatory guidelines, and internal policies.
    • Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.




HDFC Bank  Jobs Near Me

Skills:

  • Leadership and Team Management:
    • Proven experience in leading and motivating teams to achieve performance targets.
    • Strong interpersonal and communication skills to effectively collaborate with team members and other stakeholders.
    • Ability to inspire a customer-focused culture within the team.
  • Problem Solving and Decision-Making:
    • Excellent problem-solving skills with the ability to analyze complex situations and make timely decisions.
    • Demonstrated ability to handle customer escalations and resolve issues effectively.
    • Capacity to identify process improvements and implement changes to enhance customer service.
  • Customer Service Excellence:
    • Exceptional customer service orientation with a keen understanding of customer needs and expectations.
Important Links

Find the Link in Apply Now Button



Date posted
January 12, 2024
Valid through
April 30, 2024
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Position: HDFC Bank Recruitment 2024 - Bank Vacancy - Customer Service Supervisor Post

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