Position title
IDBI Bank Recruitment 2023 - All India Job - Help Desk Post
Job Location
India
Remote work from: IND
Base Salary
USD11,500-USD17,500 Per month
Qualifications
Graduation
Employment Type
Full-time
Description
IDBI Bank Recruitment 2023
Are you a customer-centric professional with excellent communication skills and a passion for delivering exceptional service? Join our team at IDBI Bank as a Customer Support Executive within our Help Desk department. In this role, you will be at the forefront of ensuring our customers have a seamless banking experience. Your ability to empathize, communicate effectively, and resolve issues efficiently will be crucial in maintaining our high standards of customer satisfaction.
IDBI Bank Careers
Responsibilities:
- Customer Assistance:
- Engage with customers via phone, email, and live chat to understand and address their queries, concerns, and requests.
- Provide accurate information about banking products, services, and policies, ensuring customers are well-informed and confident in their decisions.
- Resolve customer issues promptly and efficiently, escalating complex problems to higher levels of support when necessary.
- Problem Resolution:
- Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
- Collaborate with internal teams to ensure timely resolution of customer issues, maintaining a focus on exceeding customer expectations.
Hiring organization
Date posted
November 17, 2023
Valid through
March 31, 2024
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