Position title
IndiGo New Opportunity - Latest Job For Customer Service Executive Post
Job Location
India
Remote work from: India
Base Salary
USD12$-USD19$ Per hour
Qualifications
Graduation Degree
Employment Type
Full-time
Description
IndiGo Recruitment 2024
IndiGo, India's leading airline, is seeking a dynamic and customer-focused professional to join our team as a Customer Service Executive. At IndiGo, we value innovation, teamwork, and a commitment to delivering exceptional service to our passengers. If you are passionate about creating positive customer experiences and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
IndiGo Careers
Responsibilities:
- Customer Engagement:
- Engage with passengers in a courteous and efficient manner, providing assistance with inquiries, ticketing, and general information.
- Resolve customer issues and concerns promptly, ensuring a high level of satisfaction and loyalty.
- Effectively communicate flight updates, boarding information, and any other relevant details to passengers.
- Operational Efficiency:
- Coordinate with various departments to ensure smooth flight operations, including check-in, boarding, and baggage handling.
- Collaborate with ground staff and cabin crew to address customer needs and facilitate a seamless travel experience.
- Adhere to standard operating procedures and contribute to the continuous improvement of customer service processes.
- Conflict Resolution:
- Handle customer complaints and conflicts with professionalism and empathy, aiming for swift and fair resolutions.
- Escalate complex issues to the appropriate channels while maintaining composure and a customer-centric approach.
- Proactively identify trends in customer feedback and work towards implementing preventive measures.
Hiring organization
Date posted
January 24, 2024
Valid through
July 31, 2024
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