Infosys Recruitment 2023

As a Help Desk Worker at Infosys, you will play a pivotal role in providing exceptional technical support to our clients and internal teams. You will be at the forefront of addressing and resolving IT-related issues, ensuring a seamless experience for end-users. We are seeking a dynamic individual who is customer-centric, technically adept, and thrives in a fast-paced environment.

Infosys Careers

Responsibilities:

1. Customer Support Excellence:
   • Provide first-line technical support to end-users, addressing inquiries, troubleshooting hardware and software issues, and ensuring timely issue resolution.
   • Maintain a high level of customer satisfaction by delivering empathetic and effective communication, guiding users through problem-solving steps, and ensuring a positive overall support experience.
2. Problem Identification and Resolution:
   • Diagnose and analyze technical issues through effective questioning and problem-solving techniques to identify root causes promptly.
   • Collaborate with cross-functional teams to escalate complex issues, ensuring timely resolution and maintaining detailed records of troubleshooting steps taken.