ITC Limited Recruitment 2023

Join the dynamic team at ITC Limited, a leading conglomerate with a rich legacy of excellence. At ITC, we believe in fostering a culture of innovation, collaboration, and customer-centricity. As a Customer Support Analyst, you will play a pivotal role in ensuring unparalleled customer satisfaction and contribute to our commitment to quality and service.

ITC Limited Careers

Responsibilities:

• Customer Issue Resolution:
  • Act as the frontline support for customer inquiries, concerns, and issues, ensuring timely and effective resolution.
  • Utilize a combination of empathy, product knowledge, and problem-solving skills to address customer queries through various channels such as phone, email, and live chat.
• Data Analysis and Reporting:
  • Analyze customer interactions and feedback to identify trends and areas for improvement.
  • Prepare and present reports on customer support metrics, providing insights that contribute to the enhancement of overall customer experience.